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Smarter orgs take advantage of cust. disaffection & grow market share. Customer love is exceeding expectations always http://ow.ly/Ra4Ov

Key insight into orgs performing well – great mgmt, customer #loyalty, programs/products, & market values them higher http://ow.ly/Ra3M5

“Write it on your heart that every day is the best day in the year.” – Ralph Waldo Emerson

“Wisdom is knowing what to do next; skill is knowing how to do it; and virtue is doing it.” — David Star Jordan

“Everything you want is on the other side of fear” – model best practices & habits & instill in others to be #bold http://ow.ly/QIcO6

“People who live a life of #purpose have core #beliefs & #values that influence their decisions” – #NoRegrets http://ow.ly/QIbvx

#Right MISSION AND VISION–Where you’re going & why STRATEGY—How you’re going to get there TACTICS—What you do along the way @bernadettejiwa

“We are evolving much more to a consumer-centric, consumer-oriented mindset” – Bernard Tyson, CEO of Kaiser Permanente http://ow.ly/QeETK

“The world is changing. You have to consider new ideas…to help your organization” -Paul Kusserow, CEO of Amedisys http://ow.ly/QeE9r

48% of CEO’s gravely concerned about #competitors’ ability to take business away from their organization http://ow.ly/QeCyD