Exceeding goals is more likely tied to g
Exceeding goals is more likely tied to great execution than the selection of any one tactic – #optimizeyourpotential #discipline #vision
Month: August 2015
Solid insight on the differences between
Solid insight on the differences between management & #leadership http://ow.ly/RvzTx
It is the customer focus that drives #gr
It is the customer focus that drives #growth and success – http://ow.ly/RvyPu
Fully-engaged customers deliver 23% more
Fully-engaged customers deliver 23% more in share of wallet, #profitability, #revenue, and relationship growth – Gallup
“There is only one valid definition of b
“There is only one valid definition of business purpose:to create a customer.” – Peter Drucker; to do this #value needs to be clear
If you want to change the world… We al
If you want to change the world… We all have the ability. How bold are you today? http://ow.ly/RcmE1
3 main drivers of #customer #satisfactio
3 main drivers of #customer #satisfaction – Topping list is ‘Ease of access and speed of support’ http://ow.ly/Ra6Rm
Smarter orgs take advantage of cust. dis
Smarter orgs take advantage of cust. disaffection & grow market share. Customer love is exceeding expectations always http://ow.ly/Ra4Ov
Key insight into orgs performing well –
Key insight into orgs performing well – great mgmt, customer #loyalty, programs/products, & market values them higher http://ow.ly/Ra3M5
“Write it on your heart that every day i
“Write it on your heart that every day is the best day in the year.” – Ralph Waldo Emerson