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#Target gets it right with #customer #experience – it’s in the culture http://ow.ly/IKtib

#Trust is the lubrication that makes it possible for organizations to work – Warren Bennis

Spending on media ~ $180b in ’14. $22b puts promotional prods 4th in media, behind TV $68b, digital $51b & print $32b, & ahead of radio $15b

Pride of #owners gets in the way of being open, listening, willingness to try different things & grow; be #coachable – seek to be challenged

The future of holding the #competitive edge – “bold redesigns that deliver transformational customer #experience” http://ow.ly/GdzHV

10 Ways to Win in #business – principals to consider by Richard Branson – love the idea of ‘make a difference’ http://ow.ly/FViRL

“Successful and unsuccessful people do not vary greatly in their abilities. They vary in their desires to reach their potential.” John Maxwell

“Great minds discuss ideas; average minds discuss events; small minds discuss people.” Eleanor Roosevelt

“Try not to become a person of success, but rather try to become a person of value.” Albert Einstein

Why Would a Successful Entrepreneur Hire a #Coach? strategic thinking; accountability; perspective; push to achieve http://ow.ly/FFFIO