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#Listening helps #entrepreneur build a multi-million dollar #brand-solid best practice example in social networking http://ow.ly/NOR9E

Everyone needs a #coach, says @BillGates. Do you subscribe to this statement? http://ow.ly/N5sAY

#Brands gone great or bad because of their focus (or lack thereof) on the customer #experience (and quality & price) http://ow.ly/N5lUM

Walking the walk to create great #customer_experiences that are coordinated & consistent http://ow.ly/N56G9

@simasays references FB as backyard bbq; twitter as cocktail party; linkedin as professional brand – business meeting #social_media

4 P’s of #marketing have shifted to 4 c’s – community, content, conversation, conversion @simasays #AMA RVA – round this out with #connected

In past, co’s mktg depts would tell you about their brand; now #social_networking tells the world about their favorite & least brands #AMA RVA

“You don’t have to be great to start, but you have to start to be great” – Zig Ziglar So when do you start the next chapter of #greatness?

Great story on how a popular ‪#‎brand‬ transformed itself & results via deeper understanding lives of ‪#‎consumers http://ow.ly/MhHRb

CMO’s struggle to deliver consistent customer #experiences.Technology plays role, as does purpose, culture & mission http://ow.ly/LLwj0